Shipping policy
Shipping Policy
Free tracked shipping to Australia & New Zealand
All orders ship free with tracking to Australia and New Zealand. We currently ship to Australia and New Zealand only.
Where your order ships from
Your order ships from our partner fulfilment warehouse overseas.
Processing time
Orders are processed within 1–3 business days. You can cancel free of charge within 12 hours of ordering.
Delivery time
- Australia: tracked delivery in 8–14 business days
- New Zealand: tracked delivery in 8–15 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather or other circumstances beyond our control.
Order tracking
Once your order ships, you'll receive a tracking number by email so you can follow your delivery.
Lost or delayed packages
If your tracking shows no movement for 20 days, or your order hasn't arrived within 30 days of ordering, contact us and we'll reship your order or refund you in full.
Questions? Email us at pawlyrapets@gmail.com.